57 search results - page 1 / 12 » Architecture for Customer Relationship Management Approaches... |
HICSS
2005
IEEE
13 years 10 months ago
2005
IEEE
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
HICSS
2002
IEEE
13 years 9 months ago
2002
IEEE
Many financial institutions are actively developing new electronic banking products for their retail customers. These efforts are can succeed only if their managers focus the prom...
HICSS
2003
IEEE
13 years 9 months ago
2003
IEEE
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
HICSS
2009
IEEE
13 years 11 months ago
2009
IEEE
Both the academia and practice recognize that information technology (IT) investments may not yield immediate benefits. Nevertheless, there has been a lack of methodological devel...
ICSOC
2005
Springer
13 years 10 months ago
2005
Springer
Abstract. New generation network services must be deployed and managed according to the specific customer requirements. In this context, service providers must devise a way to des...