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SIGUCCS
2000
ACM
13 years 9 months ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
SCFBM
2008
143views more  SCFBM 2008»
13 years 4 months ago
LSID Tester, a tool for testing Life Science Identifier resolution services
Background: Life Science Identifiers (LSIDs) are persistent, globally unique identifiers for biological objects. The decentralised nature of LSIDs makes them attractive for identi...
Roderic D. M. Page
SIGUCCS
2000
ACM
13 years 9 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie