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» Assistance: the work practices of human administrative assis...
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CSCW
2008
ACM
13 years 5 months ago
Assistance: the work practices of human administrative assistants and their implications for it and organizations
Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...
CSCW
2010
ACM
14 years 1 months ago
The work of sustaining order in wikipedia: the banning of a vandal
In this paper, we examine the social roles of software tools in the English-language Wikipedia, specifically focusing on autonomous editing programs and assisted editing tools. Th...
R. Stuart Geiger, David Ribes
CHI
2006
ACM
14 years 5 months ago
Factors defining face-to-face interruptions in the office environment
This paper presents an on-going investigation on interruptions in the office caused by face-to-face interactions between knowledge workers. The study aims to identify opportunitie...
Agnieszka Matysiak Szóstek, Panos Markopoul...
CHI
2010
ACM
13 years 9 months ago
Share: a programming environment for loosely bound cooperation
We introduce a programming environment entitled Share that is designed to encourage loosely bound cooperation between individuals within communities of practice through the sharin...
Yannick Assogba, Judith S. Donath
HICSS
2003
IEEE
146views Biometrics» more  HICSS 2003»
13 years 9 months ago
A Performance Environment Perspective of Knowledge Management
Knowledge management is a topic that has gained increasing attention since the mid-1990s. A knowledge management strategy involves consciously helping people share and put knowled...
Anne P. Massey, Mitzi M. Montoya-Weiss