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» Becoming responsive to service usage and performance changes...
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KBSE
2008
IEEE
13 years 11 months ago
Becoming responsive to service usage and performance changes by applying service feedback metrics to software maintenance
Software vendors are unaware of how their software performs in the field. They do not know what parts of their software are used and appreciated most and have little knowledge ab...
Henk van der Schuur, Slinger Jansen, Sjaak Brinkke...
ICSOC
2007
Springer
13 years 11 months ago
Automated Dynamic Maintenance of Composite Services Based on Service Reputation
Abstract. Service-oriented computing promotes the construction of applications by composing distributed services that are advertised in an open service market. In such an environme...
Domenico Bianculli, Radu Jurca, Walter Binder, Car...
BDIM
2007
IEEE
129views Business» more  BDIM 2007»
13 years 11 months ago
Research Challenges of Business-Driven IT Management
Business–driven IT management (BDIM) offers a promising approach to managing enterprise IT infrastructure and services efficiently and to improving business results at the same ...
Antão Moura, Jacques Philippe Sauvé,...
ICSE
2005
IEEE-ACM
14 years 5 months ago
Predictors of customer perceived software quality
Predicting software quality as perceived by a customer may allow an organization to adjust deployment to meet the quality expectations of its customers, to allocate the appropriat...
Audris Mockus, Ping Zhang, Paul Luo Li
SAC
2006
ACM
13 years 11 months ago
Semantic analysis of web site audience
With the emergence of the World Wide Web, analyzing and improving Web communication has become essential to adapt the Web content to the visitors’ expectations. Web communicatio...
Jean-Pierre Norguet, Esteban Zimányi, Ralf ...