Software vendors are unaware of how their software performs in the field. They do not know what parts of their software are used and appreciated most and have little knowledge ab...
Henk van der Schuur, Slinger Jansen, Sjaak Brinkke...
Abstract. Service-oriented computing promotes the construction of applications by composing distributed services that are advertised in an open service market. In such an environme...
Domenico Bianculli, Radu Jurca, Walter Binder, Car...
Business–driven IT management (BDIM) offers a promising approach to managing enterprise IT infrastructure and services efficiently and to improving business results at the same ...
Predicting software quality as perceived by a customer may allow an organization to adjust deployment to meet the quality expectations of its customers, to allocate the appropriat...
With the emergence of the World Wide Web, analyzing and improving Web communication has become essential to adapt the Web content to the visitors’ expectations. Web communicatio...