This paper argues that the design of remote help-giving systems should be grounded in articulation work and the methodical ways in which help-givers and help-seekers coordinate th...
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefan...
Creativity as modeled using the recluse genius paradigm fails to recognize the necessity and value of the collaborative aspects involved. Enhancing the creative output of teams wi...
This paper asks the question: how might CSCW system design obtain and be informed by an adequate real-world, real-time understanding of work and organisation on any occasion of wor...
Understanding collaborative work practices represents a critical factor in and a necessary fundament for the development of effective Computer Supported Collaborative Work (CSCW) ...
Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...