14 search results - page 1 / 3 » Building Agents for the Customer Service Front |
IAAI
2003
13 years 6 months ago
2003
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
BTW
2009
Springer
13 years 8 months ago
2009
Springer
: Today, decision making by users of front office applications happens without analytical information supporting this process. We propose as solution Embedded Analytics (EA) making...
MA
2000
Springer
13 years 8 months ago
2000
Springer
In a de-regulated market the distribution utilities will compete with added value for the customer in addition to the delivery of energy. We describe a system consisting of a colle...
AAAI
2007
13 years 7 months ago
2007
A facility with front room and back room operations has the option of hiring specialized or, more expensive, cross-trained workers. Assuming stochastic customer arrival and servic...
MA
1999
Springer
13 years 9 months ago
1999
Springer
Many real-world tasks can be decomposed into pipelines of sequential operations (where subtasks may themselves be composed of one or more pipelines). JGram is a framework enabling...