AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
: Today, decision making by users of front office applications happens without analytical information supporting this process. We propose as solution Embedded Analytics (EA) making...
In a de-regulated market the distribution utilities will compete with added value for the customer in addition to the delivery of energy. We describe a system consisting of a colle...
A facility with front room and back room operations has the option of hiring specialized or, more expensive, cross-trained workers. Assuming stochastic customer arrival and servic...
Daria Terekhov, J. Christopher Beck, Kenneth N. Br...
Many real-world tasks can be decomposed into pipelines of sequential operations (where subtasks may themselves be composed of one or more pipelines). JGram is a framework enabling...
Rahul Sukthankar, Antoine Brusseau, Ray Pelletier,...