14 search results - page 2 / 3 » Building Agents for the Customer Service Front |
AAAI
2007
13 years 7 months ago
2007
Knowledge-based recommender technologies support customers and sales representatives in the identification of appropriate products and services. These technologies are especially ...
ACL
2006
13 years 6 months ago
2006
Abstract--With the availability of large corpora of spoken dialog, it is now possible to use data-driven techniques to build and use models of task-oriented dialogs. In this paper,...
AAI
2000
13 years 5 months ago
2000
: This paper describes how ADEPT's agent-based design and implementation philosophy was used to prototype a business process management system for a real-world application. Th...
DAGSTUHL
2003
13 years 6 months ago
2003
Abstract. In this paper, we show how the concepts of objects, components, features and agents are used today in the Agent Building Center (ABC) environment in order to marry the mo...
HICSS
2005
IEEE
13 years 11 months ago
2005
IEEE
The Public Domain (PD) always serves as an agent to provide better and reliable services and information to citizens. Recent advancements in technology, citizen-demand and new pub...