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AIM
2004
13 years 5 months ago
Building Agents to Serve Customers
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
IAAI
2003
13 years 6 months ago
Building Agents for the Customer Service Front
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
HCI
2009
13 years 3 months ago
Acquiring a Physical World and Serving Its Mirror World Simultaneously
A mirror world, which is a virtual space modeling a physical space, attracts enormous interests from VR community recently. Various applications such as Second Life, Google Earth a...
Sengpyo Hong, Jong-gil Ahn, Heedong Ko, Jinwook Ki...
EMNLP
2008
13 years 6 months ago
HotSpots: Visualizing Edits to a Text
Compared to the telephone, email based customer care is increasingly becoming the preferred channel of communication for corporations and customers. Most email-based customer care...
Srinivas Bangalore, David Smith
INFORMATICALT
2002
131views more  INFORMATICALT 2002»
13 years 5 months ago
An Agent-Based Architecture for Customer Services Management and Product Search
The amount of products and services available over the Internet increases significantly and it soon becomes beyond users ability to analyze and compare them. At the same time the n...
Thomas Heiberg, Mihhail Matskin, Jøran Pede...