In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Traditional ranking mainly focuses on one type of data source, and effective modeling still relies on a sufficiently large number of labeled or supervised examples. However, in m...
Bo Wang, Jie Tang, Wei Fan, Songcan Chen, Zi Yang,...
Federation of Abstracting and Information Services presentation (“TheThomsonTransformation: Remaking a Global 500 Company,” http://www. nfais.org/TurnerNFAIS06.ppt). Now conten...
The bulk of contents out on the Internet continue to grow at an astounding pace. As computing and communications become ubiquitous, we are entering the Mobile Internet Computing e...