In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Recent research effort in Content-Based Image Retrieval (CBIR) focuses on bridging the gap between low-level features and highlevel semantic contents of images as this gap has bec...
Mei-Ling Shyu, Shu-Ching Chen, Min Chen, Chengcui ...
Radio Frequency IDentification (RFID) deployments are becoming increasingly popular in both industrial and consumer-oriented settings. To effectively exploit and operate such depl...
Evan Welbourne, Karl Koscher, Emad Soroush, Magdal...
Due to the increasing security threats on the Internet, new overlay network architectures have been proposed to secure privileged services. In these architectures, the application...
Active listening is the core of musical activity Listening does not only concern receiving musical information. On the contrary, it is "active" and based on a set of int...