Huge masses of digital data about products, customers and competitors have become available for companies in the services sector. In order to exploit its inherent (and often hidde...
There is an extensive literature on data mining techniques, including several applications of these techniques in the e-commerce setting. However, all previous approaches require t...
Contemporary information systems (e.g., WfM, ERP, CRM, SCM, and B2B systems) record business events in so-called event logs. Business process mining takes these logs to discover p...
Wil M. P. van der Aalst, Hajo A. Reijers, A. J. M....
Although much attention is being paid to business Intelligence during the past decades, the design for applying business Intelligence and particularly in a workflow processes is s...