2 search results - page 1 / 1 » CRM and Customer Portfolio Management for E-Tailers |
HICSS
2008
IEEE
13 years 11 months ago
2008
IEEE
“Don’t put all your eggs in one basket” is common wisdom with respect to financial portfolio theory. The configuration of customer portfolios with regard to appropriate risk...
EMISA
2005
Springer
13 years 10 months ago
2005
Springer
: The development of Customer Relationship Management (CRM) capabilities by incrementally sourcing and combining “best of breed” services from different providers is a key leve...