IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
In this paper, we present SmartCal, a calendar assistant that suggests appointment attributes, such as time, day, duration, etc., given any combination of initial user input attri...
In response to the expressed needs of MedModel users, PROMODEL Corporation has made substantial improvements in its MedModel healthcare simulation software. Beginning with its inc...
This paper describes the design, implementation, and evaluation of a Federated Array of Bricks (FAB), a distributed disk array that provides the reliability of traditional enterpr...
The security demands on modern system administration are enormous and getting worse. Chief among these demands, administrators must monitor the continual ongoing disclosure of sof...
Mehran Bozorgi, Lawrence K. Saul, Stefan Savage, G...