Under the umbrella of buzzwords such as “Business Activity Monitoring” (BAM) and “Business Process Intelligence” (BPI) both academic (e.g., EMiT, Little Thumb, InWoLvE, Pro...
Boudewijn F. van Dongen, Ana Karla A. de Medeiros,...
The increasing power of modern computers steadily opens up new application domains for advanced data processing such as engineering and knowledge-based applications. To meet their...
This talk takes the Experience Factory concept, which was originally developed as organizational support for software development and generalizes it to organizational support for ...
Due to many success stories, social software received much attention in public and academia. Although it is widely used for business support, its relationship with business proces...
IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer’s business processes. This enables diversification a...