5 search results - page 1 / 1 » Call Center Staffing with Simulation and Cutting Plane Metho... |
MANSCI
2008
13 years 4 months ago
2008
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
ANOR
2004
13 years 4 months ago
2004
We present an iterative cutting plane method for minimizing staffing costs in a service system subject to satisfying acceptable service level requirements over multiple time perio...
WSC
2008
13 years 7 months ago
2008
Staffing and scheduling optimization in large multiskill call centers is time-consuming, mainly because it requires lengthy simulations to evaluate performance measures and their ...
WSC
2008
13 years 7 months ago
2008
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
INFOCOM
2008
IEEE
13 years 11 months ago
2008
IEEE
Abstract—Routing in wireless networks has been heavily studied in the last decade and numerous routing protocols were proposed in literature. The packets usually follow the short...