166 search results - page 2 / 34 » Call center scheduling technology evaluation using simulatio... |
ANOR
2004
13 years 5 months ago
2004
We present an iterative cutting plane method for minimizing staffing costs in a service system subject to satisfying acceptable service level requirements over multiple time perio...
APSCC
2007
IEEE
13 years 11 months ago
2007
IEEE
A suitable assignment of agents to handle the workload at a call center is not easy to fulfill because it requires a combinatorial optimization with large solution space and the n...
BPM
2006
Springer
13 years 9 months ago
2006
Springer
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
WSC
2001
13 years 6 months ago
2001
This work has for objective building a simulation model to evaluate different alternatives of operation of a projected center for ambulatory surgery. For the construction of the m...
QEST
2006
IEEE
13 years 11 months ago
2006
IEEE
We give a quick overview of some key issues in (quantitative) call center management: building realistic models, developing efficient tools to simulate these models, finding qui...