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AAAI
2006

107views Intelligent Agents» more AAAI 2006»

Case-Based Reasoning for General Electric Appliance Customer Support

13 years 6 months ago

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William Cheetham

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FLAIRS
2001

144views Artificial Intelligence» more FLAIRS 2001»

Case-Based Reasoning at General Electric

13 years 6 months ago

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GeneralElectric has created case-basedreasoningsystems for remotediagnostics,call center automation,andinternal productivityprojects. CBRapplications havebeenusedto remotelydiagno...

William Cheetham, Anil Varma, Kai Goebel

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FLAIRS
2003

106views Artificial Intelligence» more FLAIRS 2003»

Lessons Learned using CBR for Customer Support

13 years 6 months ago

Download www.aaai.org

Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of ...

William Cheetham

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