Effective participant recruiting is crucial to collecting reliable data during usability testing of high-tech products and services. Not only should test participants reflect the ...
For more than a decade, the number of usability test participants has been a major theme of debate among usability practitioners and researchers keen to improve usability test per...
The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report on a multi-site, cross-cultural grounded theory field study o...
In this paper, we introduce an implementation for detailed monitoring of user actions on web pages. It addresses the problem that the log data recorded by standard web servers is ...
This paper discusses the use of instant messaging (IM) as a communication tool during usability studies ? primarily between the interview and observation rooms. The benefits and c...