Sciweavers

73 search results - page 2 / 15
» Characteristics of IT Outsourcing Contracts
Sort
View
MANSCI
2008
116views more  MANSCI 2008»
13 years 5 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
MANSCI
2008
92views more  MANSCI 2008»
13 years 5 months ago
Call Center Outsourcing Contracts Under Information Asymmetry
Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky
CAISE
2007
Springer
13 years 11 months ago
Achieving trust in IT outsourcing relationships
IT outsourcing is a viable option for organizations to maintain competitiveness and get the ability to focus on core competences. However, there are risks, such as handing over sen...
Eva Söderström, Christian Lennerholt
ECIS
2001
13 years 6 months ago
Managing the Resourcing Process in an IT Outsourcing Environment: A Case Example
A case is described of a firm, which decided to develop a new IT system using a mixture of contract or outsourced workers and company employees. The company employees were placed ...
Sue Newell, Marward Maertens