E-Government, as a vehicle to deliver enhanced services to citizens, is now extending its reach to the elderly population through provision of targeted services. In doing so, the ...
Chee Wei Phang, Yan Li, Juliana Sutanto, Atreyi Ka...
In most countries, the maturity of eService delivery is measured by the supply of electronic service delivery. However, in many countries there is a gap between the supply and dema...
Jan van Dijk, Willem Pieterson, Alexander van Deur...
Electronic democracy should provide information and service for the citizens on the Internet, allowing room for debate, participation and electronic voting. The languages being ad...
Platforms of digital democracy, including both those in platforms of e-government and those operating independently, provide a channel of citizen participation enabling democratic...
A critical element in the evolution of e-governmental services is the development of sites that better serve the citizens’ needs. To deliver superior service quality, we must fir...