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CSCW
2004
ACM
13 years 10 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
CSCW
2000
ACM
13 years 5 months ago
Talking Work: Language-games, Organisations and Computer Supported Cooperative Work
This paper asks the question: how might CSCW system design obtain and be informed by an adequate real-world, real-time understanding of work and organisation on any occasion of wor...
Andy Crabtree
CSCW
2002
ACM
13 years 5 months ago
Articulating User Needs in Collaborative Design: Towards an Activity-Theoretical Approach
This paper analyses the collaborative design of a high-technology product, a neuromagnetometer used in the analysis of the activity of the human cortex. The producer, Neuromag Com...
Reijo Miettinen, Mervi Hasu
CSCW
2010
ACM
14 years 2 months ago
Characteristics of shared health reflections in a local community
We performed a content analysis of the information shared in a locally and culturally focused health application, EatWell. In EatWell, information is shared via the creation of au...
Andrea Grimes, Brian M. Landry, Rebecca E. Grinter
CHI
1996
ACM
13 years 9 months ago
Technomethodology: Paradoxes and Possibilities
The design of CSCW systems has often had its roots in ethnomethodological understandings of work and investigations of working settings. Increasingly, we are also seeing these ide...
Graham Button, Paul Dourish