Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
The importance of leadership capability (LC) and knowledge management (KM) are well recognised in the popular and academic press to achieve competitive advantage. Although organisa...
G. Suri Babu, T. Mohana Rao, Salma Ahmed, K. S. Gu...
Knowledge is considered to be a key organizational resource in the 21st century and the knowledge management ‘movement’ has alerted organizations to the fact that they should ...
In the knowledge economy, a firm's intellectual capital represents the only sustainable source of competitive advantage. Intellectual capital manifests itself, predominantly,...