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» Competencies and human resource management: implications for...
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HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
13 years 11 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
JIKM
2008
103views more  JIKM 2008»
13 years 5 months ago
Relationship between Leadership Capability and Knowledge Management: a Measurement Approach
The importance of leadership capability (LC) and knowledge management (KM) are well recognised in the popular and academic press to achieve competitive advantage. Although organisa...
G. Suri Babu, T. Mohana Rao, Salma Ahmed, K. S. Gu...
HICSS
2006
IEEE
144views Biometrics» more  HICSS 2006»
13 years 11 months ago
Knowledge Transfer: Short-Circuiting the Learning Cycle?
Knowledge is considered to be a key organizational resource in the 21st century and the knowledge management ‘movement’ has alerted organizations to the fact that they should ...
Sue Newell, Robert D. Galliers
ECIS
2004
13 years 6 months ago
Beyond Knowledge Management - Introducing a framework for Learning Management Systems
In the knowledge economy, a firm's intellectual capital represents the only sustainable source of competitive advantage. Intellectual capital manifests itself, predominantly,...
Audrey Dunne, Tom Butler