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» Creating a Technology Desk in an Information Commons
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SIGUCCS
2000
ACM
13 years 9 months ago
Creating a Technology Desk in an Information Commons
Susan Hales, Don Rea, Marcella Siegler
SIGUCCS
2006
ACM
13 years 10 months ago
We got the message: creating an instant messenger service point
Figuring out the best way to communicate with and serve students is one of the paramount challenges facing library and technology organizations today, including Bucknell Universit...
Jason Snyder, Meredith Field
SIGUCCS
2000
ACM
13 years 9 months ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
KES
2004
Springer
13 years 10 months ago
comDesk: A Cooperative Assistance Tool Based on P2P Techniques
We have designed and implemented a desktop sharing system based on P2P (peer-to-peer) techniques, named “comDesk,” which enables users to exchange the desktop images as well as...
Motoki Miura, Buntarou Shizuki, Jiro Tanaka
SIGUCCS
2000
ACM
13 years 9 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore