12 search results - page 2 / 3 » Customer Abandonment in Many-Server Queues |
QUESTA
2006
13 years 5 months ago
2006
Abstract Many models for customers impatience in queueing systems have been studied in the past; the source of impatience has always been taken to be either a long wait already exp...
WSC
2008
13 years 7 months ago
2008
We use computer simulation to study the performance of alternative real-time delay estimators in heavily loaded multiserver queueing models. These delay estimates may be used to m...
QUESTA
2008
13 years 4 months ago
2008
To obtain insight in the quality of heavy-traffic approximations for queues with many servers, we consider the steady-state number of waiting customers in an M/D/s queue as s . I...
EOR
2010
13 years 5 months ago
2010
We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
SIGMETRICS
2010
ACM
13 years 3 months ago
2010
ACM
We introduce and analyze a deterministic fluid model that serves as an approximation for the Gt/GI/st + GI manyserver queueing model, which has a general time-varying arrival pro...