12 search results - page 3 / 3 » Customer Abandonment in Many-Server Queues |
MANSCI
2008
13 years 5 months ago
2008
Continuing research by Jennings, Mandelbaum, Massey and Whitt (1996), we investigate methods to perform time-dependent staffing for many-server queues. Our aim is to achieve time-...
MANSCI
2008
13 years 5 months ago
2008
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...