Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
: To enhance users' social embedding within learning networks, we propose to establish ad hoc transient communities. These communities serve a particular goal, exist for a lim...
Adriana J. Berlanga, Peter B. Sloep, Liesbeth Kest...
Databases are growing rapidly in scale and complexity. High performance, availability, and further service level agreements need to be satisfied under any circumstances to please ...
David Wiese, Gennadi Rabinovitch, Michael Reichert...
Abstract One of the most significant paradigm shifts of modern business management is that individual businesses no longer compete as autonomous entities but rather as supply chain...
Areti Manataki, Yun-Heh Chen-Burger, Michael Rovat...