209 search results - page 1 / 42 » Customer Service Management: Towards a Management Informatio... |
ISCC
1999
IEEE
13 years 8 months ago
1999
IEEE
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
IJWMC
2007
13 years 4 months ago
2007
Future wireless Internet will consist of different wireless technologies that should operate together in an efficient way to provide seamless connectivity to mobile users. The in...
ICSOC
2005
Springer
13 years 9 months ago
2005
Springer
Abstract. New generation network services must be deployed and managed according to the specific customer requirements. In this context, service providers must devise a way to des...
CNSM
2010
13 years 2 months ago
2010
Telco providers are in the phase of migrating their services from PSTN to so called Next Generation Networks (NGNs) based on standard IP connectivity. This switch is expected to pr...
SOPR
1998
13 years 4 months ago
1998
Many organizations provide information technology services, either to external or internal customers. They maintain software, operate information systems, manage and maintain work...