209 search results - page 2 / 42 » Customer Service Management: Towards a Management Informatio... |
WOA
2004
13 years 6 months ago
2004
The management of one-to-one business interaction is challenged by the latency in the acquisition of information about the individual customer's preferences. Although sharing ...
ICAS
2008
IEEE
13 years 11 months ago
2008
IEEE
Current standardization efforts aim towards a unifying platform for fixed and mobile telecommunication services. The IP multimedia subsystem is advocated as the candidate for buil...
IWIA
2006
IEEE
13 years 10 months ago
2006
IEEE
Nowadays, voice over IP (VoIP) telephony networks are connected to classic public switched telephony networks (PSTNs). Emergency calls from VoIP peers to PSTN public service answe...
LOCA
2005
Springer
13 years 10 months ago
2005
Springer
Services in pervasive computing systems must evolve so that they become minimally intrusive and exhibit inherent proactiveness and dynamic adaptability to the current conditions, u...
HICSS
2002
IEEE
13 years 9 months ago
2002
IEEE
Many authorities have started to use web sites to provide services based on transactions. The guiding vision is often a process portal for citizens that provides access to the cou...