209 search results - page 3 / 42 » Customer Service Management: Towards a Management Informatio... |
HICSS
2008
IEEE
13 years 11 months ago
2008
IEEE
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
PFE
2001
Springer
13 years 9 months ago
2001
Springer
In this paper, we examine the role of knowledge management in the design, customization, and delivery of a family of electronically delivered products and services, specifically in...
JSW
2006
13 years 5 months ago
2006
The high competition among network providers places a demand for new ways to design network services with near zero development time, low cost, and high degrees of customization an...
ECIS
2003
13 years 6 months ago
2003
The paper presents a product-based information management approach that promises a more efficient and effective delivery of IT services. Within a product-based information managem...
SAINT
2007
IEEE
13 years 11 months ago
2007
IEEE
Peer-to-Peer (P2P) technology is regarded as being disruptive for traditional fixed and mobile operators. However, it can also be considered as an opportunity for new ways of serv...