52 search results - page 2 / 11 » Customer lifetime value modeling and its use for customer re... |
HICSS
2002
IEEE
13 years 10 months ago
2002
IEEE
: This research develops, operationalizes, and empirically tests a model for explaining/predicting the satisfaction of customers with Internet-based services in the context of an o...
CERA
2004
13 years 5 months ago
2004
: Virtual-build-to-order (VBTO) is a form of order fulfilment system in which the producer has the ability to search across the entire pipeline of finished stock, products in produ...
HICSS
2008
IEEE
13 years 11 months ago
2008
IEEE
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
ICIS
2000
13 years 6 months ago
2000
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
MA
2000
Springer
13 years 9 months ago
2000
Springer
In a de-regulated market the distribution utilities will compete with added value for the customer in addition to the delivery of energy. We describe a system consisting of a colle...