303 search results - page 1 / 61 » Data Mining Approach for Analyzing Call Center Performance |
IEAAIE
2004
Springer
13 years 10 months ago
2004
Springer
Abstract. The aim of our research was to apply well-known data mining techniques (such as linear neural networks, multi-layered perceptrons, probabilistic neural networks, classifi...
KDD
1997
ACM
13 years 8 months ago
1997
ACM
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
CIKM
2008
Springer
13 years 6 months ago
2008
Springer
Protecting sensitive information while preserving the shareability and usability of data is becoming increasingly important. In call-centers a lot of customer related sensitive in...
BPM
2006
Springer
13 years 8 months ago
2006
Springer
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
MASCOTS
2007
13 years 6 months ago
2007
— We present a tool, PerfCenter, that takes as input the deployment, configuration, message flow and workload details of the hardware and software servers in an application hos...