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» Decision Reuse in an Interactive Model Transformation
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CIKM
2009
Springer
14 years 24 days ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
WM
2003
13 years 7 months ago
Experience Management within Project Management Processes
: The business process revolution has had two impacts on project management: the recognition of a process perspective (such as the 39 appearing in the PMBOK), and the acknowledgeme...
Maya Kaner, Reuven Karni