In this paper, we examine the role of knowledge management in the design, customization, and delivery of a family of electronically delivered products and services, specifically in...
A surprisingly high percentage of assistive technology devices (35% or more) are purchased, but not successfully adopted. Through semi-structured interviews with a dozen families,...
We present a family of algorithms to uncover tribes--groups of individuals who share unusual sequences of affiliations. While much work inferring community structure describes lar...
Users of synchronous groupware systems act both as individuals and as members of a group, and designers must try to support both roles. However, the requirements of individuals an...
Families must continually organize, plan, and stay aware of the activities of their households in order to coordinate everyday life. Despite having organization schemes, many peop...