Information Technology system administrators (sysadmins) perform the crucial and never-ending work of maintaining the technical infrastructure on which our society depends. Comput...
Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that un...
Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M...
System administrators are end-users too. And as end-users, they develop tools, create web pages, write command-line scripts, use spreadsheets, and repurpose existing tools. In sho...
Eser Kandogan, Paul P. Maglio, Eben M. Haber, John...
Analysis of collaborative problem solving involves analysis of dialogue and interaction, analysis of tasks and social roles through ethnographic and other field studies. Use of to...
Nikolaos M. Avouris, Vassilis Komis, Georgios Fiot...
System administrators work with many different tools to manage and fix complex hardware and software infrastructure in a rapidly paced work environment. Through extensive field st...
Eser Kandogan, Eben M. Haber, Rob Barrett, Allen C...