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» Design guidelines for system administration tools developed ...
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CHIMIT
2007
ACM
13 years 8 months ago
Design guidelines for system administration tools developed through ethnographic field studies
Information Technology system administrators (sysadmins) perform the crucial and never-ending work of maintaining the technical infrastructure on which our society depends. Comput...
Eben M. Haber, John H. Bailey
CSCW
2004
ACM
13 years 10 months ago
Field studies of computer system administrators: analysis of system management tools and practices
Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that un...
Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M...
CHIMIT
2009
ACM
13 years 11 months ago
Scripting practices in complex systems management
System administrators are end-users too. And as end-users, they develop tools, create web pages, write command-line scripts, use spreadsheets, and repurpose existing tools. In sho...
Eser Kandogan, Paul P. Maglio, Eben M. Haber, John...
ICALT
2003
IEEE
13 years 10 months ago
On Tools for Analysis of Collaborative Problem Solving
Analysis of collaborative problem solving involves analysis of dialogue and interaction, analysis of tasks and social roles through ethnographic and other field studies. Use of to...
Nikolaos M. Avouris, Vassilis Komis, Georgios Fiot...
UIST
2005
ACM
13 years 10 months ago
A1: end-user programming for web-based system administration
System administrators work with many different tools to manage and fix complex hardware and software infrastructure in a rapidly paced work environment. Through extensive field st...
Eser Kandogan, Eben M. Haber, Rob Barrett, Allen C...