Abstract. Research works and surveys focusing on e-Government Digital Services availability and usage, reveal that often services are available but ignored by citizens. In our hypo...
Flavio Corradini, Damiano Falcioni, Andrea Polini,...
Abstract. Quality of service (QoS) and citizens satisfaction are primary objectives for any eGovernment project. Quality can be inspected directly through measurements of specific ...
Antonio Candiello, Andrea Albarelli, Agostino Cort...
Innovative eCustoms solutions play an important role in the pan-European eGovernment strategy. The underlying premise is interoperability postulating a common understanding of pro...
Tobias Vogel, Alexander Schmidt, Alexander Lemm, H...
A good data model designed for e-Commerce or e-Government has little value if it lacks accurate, up-to-date data [22]. In this paper data quality measures, its processing and maint...
Business Process Reengineering is a reverse design process that allows for radical improvement in quality, service, cycle times, productivity and cost for a specific market or cus...