This paper presents a research project on the design of a cross-channel information management tool for knowledge workers: we focus on IT services professionals in a large enterpr...
We report on a diary study of the activities of information workers aimed at characterizing how people interleave multiple tasks amidst interruptions. The week-long study revealed...
Reliance on skilled developers reduces the return on investment for important software engineering tasks such as establishing program correctness. This position paper introduces a...
Nowadays, in a hotly competitive environment, companies are continuously trying to provide products and/or services to customers faster, cheaper, and better than the competitors d...
Most current designs of information technology are based on the notion of supporting distinct tasks such as document production, email usage, and voice communication. In this pape...