Abstract. In this paper we present a novel approach for the predicative specification of user rights in the context of an object oriented use case driven development process. We e...
: Within the requirements phase of many projects, functional requirements are often documented as Use Cases. Within SOA projects, however, these Use Cases are not sufficient since ...
Social network analysis (SNA) has been used to study the relationships between actors in social networks, revealing their features and patterns. In most cases, nodes and edges in g...
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...