There has been little research on end-user program development beyond the programming phase. Devising ways to address additional phases may be critical, because research shows tha...
Christine Wallace, Curtis R. Cook, Jay Summet, Mar...
Retrospective Think aloud (RTA) is a usability method that collects the verbalization of a user's performance after the performance is over. There has been little work done t...
Zhiwei Guan, Shirley Lee, Elisabeth Cuddihy, Judit...
The paper presents the results of a study on usability methods for evaluating Web sites. lt summarizes the "Heuristics for Web Communications," and reports the practical...
Customer satisfaction with regard to user interfaces becomes increasingly more important and is, eventually, decisive for the selection of systems within a competitive market. End...