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    SDM
    2003
    SIAM
    121views Data Mining» more  SDM 2003»
    Dynamic Classification of Online Customers
    13 years 6 months ago
    Dynamic Classification of Online Customers
    Download  web.mit.edu
    Dimitris Bertsimas, Adam J. Mersereau, Nitin R. Pa...
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    DSS
    2010
    155views more  DSS 2010»
    Maximizing customer satisfaction through an online recommendation system: A novel associative classification model
    13 years 5 months ago
    Maximizing customer satisfaction through an online recommendation system: A novel associative classification model
    Download  dblab.mgt.ncu.edu.tw
    Yuan-Chun Jiang, Jennifer Shang, Yezheng Liu
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    INFORMATICASI
    2007
    63views more  INFORMATICASI 2007»
    A Fuzzy Classification Model for Online Customers
    13 years 4 months ago
    A Fuzzy Classification Model for Online Customers
    Download  www.informatica.si
    Andreas Meier, Nicolas Werro
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    ICIS
    2000
    98views Information Technology» more  ICIS 2000»
    Managing customer turnover in online services: a systems thinking approach
    13 years 6 months ago
    Managing customer turnover in online services: a systems thinking approach
    Download  www.braindeadprojects.com
    Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
    Amitava Dutta
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    EOR
    2010
    110views more  EOR 2010»
    Online scheduling policies for multiclass call centers with impatient customers
    13 years 4 months ago
    Online scheduling policies for multiclass call centers with impatient customers
    Download  www.math.vu.nl
    We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
    Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery
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