IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
We propose DHCS, a method of distributed, hierarchical clustering and summarization for online data analysis and mining in sensor networks. Different from the acquisition and aggre...
The increasing availability of large-scale location traces creates unprecedent opportunities to change the paradigm for knowledge discovery in transportation systems. A particular...
Yong Ge, Hui Xiong, Alexander Tuzhilin, Keli Xiao,...