30 search results - page 3 / 6 » Employee Competencies for Business Process Management |
ECIS
2004
13 years 6 months ago
2004
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
CAISE
2009
Springer
13 years 2 months ago
2009
Springer
The International Organization for Standardization (ISO) has defined Quality Management, but it has not yet adopted standards for developing Quality Management Systems (QMSs), nota...
ECBS
2008
IEEE
13 years 11 months ago
2008
IEEE
Release planning is a critical activity in the software development process. The creation of a clear and realistic plan is extremely difficult, as key factors such as time and cos...
HICSS
1999
IEEE
13 years 9 months ago
1999
IEEE
Knowledge management is an increasingly important source of competitive advantage for organizations. Knowledge is a renewable, re-usable and accumulating asset of value to firms t...
COMPUTER
1999
13 years 4 months ago
1999
Innovation in the small business can be conceived of as a management process and challenge. This process, when mapped, offers a framework that can be used to encourage and enhance...