The organization of the knowledge on the web is increasingly becoming a social task performed by online communities whose members share a common interest in classifying different t...
The problem of information overload has been addressed by several systems. However, many approaches are limited to informal artifacts and need to refer to the user for reference o...
Peer production systems rely on users to self-select appropriate tasks and “scratch their personal itch”. However, many such systems require significant maintenance work, whic...
Aniket Kittur, Bryan A. Pendleton, Robert E. Kraut
Modern societies are pervaded by computerized, heterogeneous devices designed for specific purposes, but also more and more often capable of interacting with other devices for en...
Antonio Carzaniga, Giovanni Denaro, Mauro Pezz&egr...
: This research develops, operationalizes, and empirically tests a model for explaining/predicting the satisfaction of customers with Internet-based services in the context of an o...