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» Enhancing Expert Finding Using Organizational Hierarchies
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CHI
2007
ACM
14 years 6 months ago
An observational study on information flow during nurses' shift change
We present an observational study that was conducted to guide the design and development of technologies to support information flow during nurses' shift change in a hospital...
Charlotte Tang, M. Sheelagh T. Carpendale
BMCBI
2008
111views more  BMCBI 2008»
13 years 6 months ago
SciDBMaker: new software for computer-aided design of specialized biological databases
Background: The exponential growth of research in molecular biology has brought concomitant proliferation of databases for stocking its findings. A variety of protein sequence dat...
Riadh Hammami, Abdelmajid Zouhir, Karim Naghmouchi...
BMCBI
2007
217views more  BMCBI 2007»
13 years 6 months ago
OntologyWidget - a reusable, embeddable widget for easily locating ontology terms
Background: Biomedical ontologies are being widely used to annotate biological data in a computer-accessible, consistent and well-defined manner. However, due to their size and co...
Catherine Beauheim, Farrell Wymore, Michael Nitzbe...
SIGSOFT
2009
ACM
14 years 6 months ago
Improving bug triage with bug tossing graphs
A bug report is typically assigned to a single developer who is then responsible for fixing the bug. In Mozilla and Eclipse, between 37%-44% of bug reports are "tossed" ...
Gaeul Jeong, Sunghun Kim, Thomas Zimmermann
BPM
2010
Springer
128views Business» more  BPM 2010»
13 years 6 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...