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» Enhancing team knowledge: instruction vs. experience
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AH
2008
Springer
13 years 11 months ago
Proactive Versus Multimodal Online Help: An Empirical Study
Two groups of 8 participants experimented two enhancements of standard online help for the general public during one hour: adaptive proactive (AP) assistance and multimodal user su...
Jérôme Simonin, Noëlle Carbonell
SIGUCCS
2000
ACM
13 years 9 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
GAMEON
2003
13 years 6 months ago
A Web-Based Game for Supporting Game-Based Learning
Game-based learning has been recognized as an important alternative or supplement to traditional in-class, face-to-face teaching. It can help both adults and children in learning ...
Olga Dzianbenko, Maja Pivec, Christos Bouras, Vagg...