We consider a single server Markovian queue with setup times. Whenever this system becomes empty, the server is turned off. Whenever a customer arrives to an empty system, the ser...
We consider a single multi-server memoryless service station. Servers have heterogeneous service rates. Arrivals are routed to one of the servers, and the routing decisions are no...
We analyze a general market for an industry of competing service facilities. Firms differentiate themselves by their price levels and the waiting time their customers experience,...
In many service industries, companies compete with each other on the basis of the waiting time their customers experience, along with the price they charge for their service. A fi...