This paper presents a research project on the design of a cross-channel information management tool for knowledge workers: we focus on IT services professionals in a large enterpr...
To compare the outcomes of participatory and user-centered contextual design, case study methods and the Activity Checklist derived from Activity Theory are used to analyze two sy...
The Boolean semantics of SQL queries cannot adequately capture the "fuzzy" preferences and "soft" criteria required in non-traditional data retrieval applicati...
Chengkai Li, Min Wang, Lipyeow Lim, Haixun Wang, K...
Under device failures and maintenance activities, network resources reduce and congestion may arise inside networks. As a result, users experience degraded performance on packet d...