in Progress – Extended Abstract Word count: 3124 Effectively managing IT service centers such as call centers, computerized diagnostic imaging facilities, data centers, e-commerc...
: Context-aware ubiquitous computing environments tend to be highly distributed and heterogeneous, while also featuring increased dynamism as elements, devices and middleware compo...
John Soldatos, Kostas Stamatis, Siamak Azodolmolky...
Abstract— Despite the emergence of voice over IP and videoconferencing services, recent studies have shown that the Internet still may not provide acceptable quality for interact...
Fernando Silveira Filho, Edson H. Watanabe, Edmund...
In this paper, we develop new heuristic procedures for the maximum diversity problem (MDP). This NPhard problem has a significant number of practical applications such as environm...
We present experience with improving the requirements engineering process for a telecommunications electronic clearinghouse that connects multiple trading partners. Software failu...