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CHI
2007
ACM
14 years 5 months ago
A study of out-of-turn interaction in menu-based, IVR, voicemail systems
We present the first user study of out-of-turn interaction in menu-based, interactive voice-response systems. Out-ofturn interaction is a technique which empowers the user (unable...
Saverio Perugini, Taylor J. Anderson, William F. M...
CIKM
2009
Springer
14 years 4 hour ago
Effective and efficient structured retrieval
Search engines that support structured documents typically support structure created by the author (e.g., title, section), and may also support structure added by an annotation pr...
Le Zhao, Jamie Callan