When a novice needs help, often the best solution is to find a human expert who is capable of answering the novice’s questions. But often, novices have difficulty characterizing...
Abstract. We propose a unified and complete solution for expert finding in organizations, including not only expertise identification, but also expertise selection functionality. T...
Pavel Serdyukov, Ling Feng, Arthur H. van Bunninge...
Abstract. Online tools for collaboration and social platforms have become omnipresent in Web-based environments. Interests and skills of people evolve over time depending in perfor...
Employees depend on other people in the enterprise for rapid access to important information. But current systems for finding experts do not adequately address the social implicat...
Kate Ehrlich, Ching-Yung Lin, Vicky Griffiths-Fish...
Wedescribe the use of a recommendersystem to enable continuousknowledgeacquisition and individualized tutoring of application software across an organization. Installing such syst...
Frank Linton, Deborah Joy, Hans-Peter Schaefer, An...