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CIKM
2008
Springer
11 years 1 months ago
Exploiting context to detect sensitive information in call center conversations
Protecting sensitive information while preserving the shareability and usability of data is becoming increasingly important. In call-centers a lot of customer related sensitive in...
Tanveer A. Faruquie, Sumit Negi, Anup Chalamalla, ...
LREC
2008
172views Education» more  LREC 2008»
11 years 1 months ago
CallSurf: Automatic Transcription, Indexing and Structuration of Call Center Conversational Speech for Knowledge Extraction and
Being the client's first interface, call centres worldwide contain a huge amount of information of all kind under the form of conversational speech. If accessible, this infor...
Martine Garnier-Rizet, Gilles Adda, Frederik Caill...
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